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Warranty, Exchange and Return Policy

1. Guarantee

All products sold on the website are under the warranty of the manufacturer. In return transactions for products sold on the website, it acts within the framework of the optional warranty commitment in accordance with the provision of Article 57 of the Law on Consumer Protection No. 6502. For all purchases made on the website, the package containing the product must be opened in the presence of the cargo officer and a report must be made for missing or damaged products. The ability to return a product generally depends on the following conditions.

2. Return Period

In general, you can return the products you purchased in the same condition as you received them within 14 days from the delivery to the person/organization at the receiving address, with the cargo package unopened and without damaging the product or impairing its resalability.

3. Return-exchange conditions

There is no guarantee that the products purchased and used from will completely satisfy the buyers. For this reason, return requests for products that arise due to personal reasons/dissatisfaction and cannot be resold are strictly not accepted. Do not throw away the original packaging of the products you receive. When making a return or replacement, send it back with this original packaging.

In case of returning the products, if the invoice cancellation period (7 days) has passed, a 20% tax deduction will be made on the tax-included invoice price of the purchased product. A desi calculation will be made according to the latest tariff determined by the cargo company we work with, and returns will be accepted provided that the buyer bears the current cargo price.

4. Non-refundable products

According to the provision of Article 15/1-ç of the Distance Contracts Regulation (OG. 27.11.2014, 29188), “From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Within the scope of “contracts regarding the delivery of goods that are not suitable for return in terms of health and hygiene”, the consumer does not have the right to withdraw from the contract. Within the scope of this provision, any product that does not have a protection band/you are the first to open it warning cannot be returned. Damaged and replacement products are processed within 2 (two) business days after they reach

These process steps are as follows:

Damaged packages should not be accepted and a report should be submitted to the cargo company official. If the cargo company representative thinks that the package is not damaged, you have the right to open the package and check that the products have been delivered undamaged and request that the situation be determined with a report. Once the package is received by you, it is deemed that the delivery company has performed its duty properly. If the package is not accepted and a report is kept, the situation should be reported to info@nizolive or the WhatsApp line 0542 238 1622 as soon as possible, together with your remaining copy of the report. A new and healthy delivery will be made as soon as possible after communication.

5. Return process

You can return the product you purchased within 14 days from the day you received it from the cargo by contacting or WhatsApp line 0542 238 1622 within the scope of our Warranty-Exchange-Return Policy.

Before sending the product to us, you must submit your return request to us and your return must be approved by us.

Returns made without a return request will not be accepted by us and will be sent back to the buyer.

6. Will I pay shipping fees when returning my product?

If you choose the contracted cargo company (Sürat Cargo) that delivers your order to you, you will not pay any shipping fee. If you choose a cargo company other than this one for the return, the shipping fee is borne by the customer.

7. How do I follow the return process after sending the product?

After your product is received by, its packaging, invoice and whether the product has been used will be checked.

If your return does not comply with the return conditions, you will be informed about the issue and your relevant return order will be sent back to your address at buyer’s expense.

8. When and how can I get the money back for the product I returned?

If the return of the product(s) you send is approved by, the “product price” will be refunded to you within 7 business days.

If the payment method is “Credit Card” and your preference is “Money Refund”; Your payment will be made to your credit card via the online payment system. The reflection of your payment in your account may vary depending on the processing times of the banks and this period varies between 4-8 business days.

If the payment method is “Money Transfer/EFT” and your preference is “Money Refund”; Your money will be refunded to the IBAN account you notified us about.

9. What are the return conditions for discounted products or discounted sets for partial returns?

You can return the desired product(s) but not all of the products in the order, but the order status after the return; If the promotion conditions are not met, the gift or promotions must also be returned. The same applies to gifted products. Order status after return; If it does not comply with the gift conditions, the gift product must also be sent to complete the return process. Otherwise, the cost of the gift product may be deducted from the refund amount or the refund may be cancelled.

In case of a partial refund, the campaign and set conditions announced by the SELLER and benefited by the BUYER will not be valid; A refund will be made by deducting the advantages arising from this campaign or set conditions from the refund amount. The difference will be invoiced to the BUYER.

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