Nizolive Privacy Policy

This Privacy Policy explains how NİZOLİVE LTD. ŞTİ. (“Company”, “Nizolive”, “we”, “us”) processes and protects your personal data in connection with the website operated at nizolive.com and its related subdomains.

This document covers visitors, members, customers and potential customers who interact with our website and online services. For more detailed information on the processing of personal data under Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), please also refer to our KVKK Information Notice (Aydınlatma Metni).

1. Identity of the Data Controller

Data Controller:

  • Company Name: NİZOLİVE LTD. ŞTİ.

  • Address: Naipli Mahallesi, Naipli Sokak, No: 99, Germencik / AYDIN, Türkiye

  • Phone: +90 542 238 16 22

  • E-mail: info@nizolive.com

Nizolive acts as the data controller for personal data collected via our website and related channels.

2. Scope of This Privacy Policy

This Privacy Policy applies to the processing of personal data obtained through:

  • The nizolive.com website and its mobile views,

  • Membership / “My Account” sections,

  • Online order and payment processes,

  • Contact forms and support / complaint channels,

  • Newsletter subscriptions and commercial electronic communications,

  • Cookies and similar technologies.

It explains what personal data we collect, for which purposes we process it, with whom we share it, and which rights you have under KVKK.

3. Categories of Personal Data and Collection Methods

Depending on your relationship with Nizolive and your use of our services, we may process the following categories of personal data (in whole or in part):

  • Identity Information:
    Name, surname, Turkish ID number (where required by legislation or for corporate invoice issuance), tax identification number, company name, authorized person details, etc.

  • Contact Information:
    Phone number, e-mail address, billing and delivery addresses, company contact details, etc.

  • Customer Transaction Information:
    Membership account details, order and purchase history, cart and preference information, return/exchange requests, corporate invoice requests, communication history regarding your orders, etc.

  • Financial Information:
    Order amounts, invoice data, tax office and tax number for corporate invoicing, payment details.
    (Credit / debit card data is processed primarily by the payment service provider in accordance with applicable legislation and security standards.)

  • Transaction Security Information:
    IP address, log records, session information, device information, error and performance logs, security records, etc.

  • Request / Complaint Information:
    Contents of messages and attachments you submit via contact forms, e-mail, phone or other channels, including feedback, complaints and requests.

Collection Methods:

Personal data is collected through automatic and non-automatic methods in written, verbal or electronic form, including but not limited to:

  • Forms on our website (membership, order, contact, request, comment, etc.),

  • Communication via phone, e-mail or other digital channels,

  • Order, delivery, invoicing and payment processes,

  • Cookies and similar technologies on the website,

  • Physical documents and contracts when necessary.

4. Purposes of Processing Personal Data

Your personal data is processed in compliance with KVKK Articles 4, 5 and 6 for the purposes listed below:

  • Execution of Product and Service Sales Processes

    • Managing online sales of products and services

    • Processing orders, payments, invoicing and deliveries

  • Customer Relations and Support Services

    • Receiving and responding to your questions, requests and complaints

    • Conducting customer satisfaction and support processes

  • Finance and Accounting Processes

    • Managing payment, refund and reconciliation operations

    • Issuing invoices required by tax and commercial legislation

    • Using company / tax information for corporate invoicing

  • Logistics and Supply Chain Processes

    • Delivery of products via cargo or logistics partners

    • Managing relations with suppliers and service providers

  • Website and Digital Channel Management

    • Managing membership and “My Account” functionalities

    • Ensuring the security, continuity and performance of our website and systems

  • Marketing and Communication Activities (where you have given consent)

    • Sending campaigns, promotions, discounts and newsletters

    • Providing you with products and content tailored to your interests and preferences

  • Compliance with Legal Obligations and Dispute Resolution

    • Fulfilling legal and regulatory obligations and statutory retention requirements

    • Responding to information requests from authorized institutions and organizations

    • Managing judicial and administrative processes and defending our legal rights

More detailed explanations of purposes and legal bases can be found in our KVKK Information Notice.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies in order to:

  • Ensure the basic functioning and security of the website,

  • Improve performance and user experience,

  • Remember your language and certain preferences,

  • Generate aggregated statistics on website usage,

  • Support marketing and communication activities, where applicable.

In general, we use:

  • Strictly Necessary Cookies: For core site functions and security.

  • Preference Cookies: To remember your choices (e.g. language, cart contents).

  • Analytics / Performance Cookies: To analyze traffic and improve performance.

  • Marketing Cookies (if used): To personalize campaigns and promotional content.

You can manage your cookie preferences via your browser settings. However, disabling some cookies (especially strictly necessary cookies) may prevent the website from functioning properly.

A more detailed Cookie Policy may be provided separately on our website to explain cookie types and management options.

6. Transfer of Personal Data to Third Parties

Your personal data may be shared with third parties only for the purposes listed above and in full compliance with KVKK Articles 8 and 9 and relevant legislation. These parties include:

  • Suppliers and Business Partners

    • Cargo and logistics companies,

    • Payment service providers and banks,

    • IT, hosting and cloud service providers,

    • SMS / e-mail service providers,

    • Accounting and financial consultants,

  • Authorized Public Institutions and Organizations

    • Tax offices, courts, enforcement offices, regulatory and supervisory authorities, law enforcement agencies, etc., where legally required.

  • Independent Professional Advisors

    • Legal, financial and tax consultants, auditors and similar professionals.

If personal data is transferred abroad, such transfers will only be made under conditions stipulated by KVKK (such as adequate protection in the destination country, or existence of the data subject’s explicit consent and/or approval of the Personal Data Protection Board, where required).

7. Legal Grounds for Processing Personal Data

Your personal data is processed on one or more of the following legal bases:

  • Explicitly prescribed by laws and regulations,

  • Being directly related to the establishment or performance of a contract,

  • Necessary for the data controller to fulfil its legal obligations,

  • Necessary for the establishment, exercise or protection of a right,

  • Necessary for the legitimate interests of the data controller, provided that your fundamental rights and freedoms are not harmed,

  • Your explicit consent, where required (particularly for certain marketing and communication activities).

The detailed mapping of purposes and legal bases is presented in our KVKK Information Notice.

8. Retention Periods for Personal Data

Your personal data is retained only for as long as necessary to fulfil the purposes for which it is processed or as required by applicable legislation. After these periods expire, your personal data will be deleted, destroyed or anonymised in accordance with KVKK and relevant regulations.

For example:

  • Records that must be kept under tax and commercial laws are stored for the statutory retention periods,

  • Order and customer transaction records are retained in line with statutory limitation periods and our commercial practices,

  • Security and log records are kept for reasonable periods based on security needs,

  • Data processed based on explicit consent (e.g. marketing communications) is retained until you withdraw your consent, unless a longer period is required or permitted by law.

9. Your Rights Under KVKK

Pursuant to Article 11 of KVKK, you have the following rights regarding your personal data:

  1. To learn whether your personal data is being processed,

  2. To request information if your personal data has been processed,

  3. To learn the purpose of processing and whether your personal data is used in accordance with this purpose,

  4. To know the third parties in Türkiye or abroad to whom your personal data is transferred,

  5. To request the correction of incomplete or inaccurate personal data,

  6. To request the deletion or destruction of personal data within the framework of the conditions set out in KVKK,

  7. To request that the correction, deletion or destruction of your personal data be notified to third parties to whom your data has been transferred,

  8. To object to any result that is detrimental to you arising from the analysis of your personal data exclusively through automated systems,

  9. To request compensation if you suffer damage due to unlawful processing of your personal data.

10. Exercising Your Rights

You may submit your requests regarding your rights under KVKK to Nizolive in writing or through the methods determined by the Personal Data Protection Board.

You can contact us via:

  • Mail:
    NİZOLİVE LTD. ŞTİ.
    Naipli Mahallesi, Naipli Sokak, No: 99, Germencik / AYDIN, Türkiye

  • E-mail:
    info@nizolive.com

Your applications will be evaluated and finalised as soon as possible and in any case within 30 (thirty) days at the latest. If your application requires any additional cost, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in line with legal and regulatory changes or modifications in our data processing activities. The current version will always be available on our website under the title “Privacy Policy” and will become effective on the date it is published.